Booking Conditions

MINIMUM STAY

The minimum stay is 7 nights.

PAYMENT PROCEDURE

Pre-payment 100% at the moment of  reservation. The form of payment can be through credit card or bank transfer.

ARRIVAL INSTRUCTIONS AND KEY CODE

Once the reservation is confirmed, we will send the arrival instructions by e-mail 1 week before arrival. The key code it is a number to be introduced in the key box placed at the main entrance of the villa. This key number will only be known by the guest.

CANCELLATION POLICY / MODIFYING BOOKINGS AND NON -SHOWS

CANCELLATION AND NON – SHOWS

1.-If reservation is cancelled 60 days before the arrival date, the total amount of reservation will be refunded (except for reservations during high season. The costs incurred on transactions will be borne by the customer).

2. If the cancellation happens between 59 and 7 days before arrival, it will be given a credit on the total reservation in order to make a new reservation within the next 12 months.

3. There will be no refunds if cancellation happens 6 days before the arrival date or if there is a non – show. No refunds for reservations during peak seasons like July, August, Easter and Christmas, however it will be allowed to apply point No. 2 of cancellation policy. Reservations resulting from promotions or special rates will not be subject to the cancellation policy, these will be subject to their own conditions.

MODIFICATIONS

The modification of your booking is permitted on the dates of arrival and departure(minimum stay 7 nights), on modifying the number of people occupying the villa (max 6 pax +1 cot), on the type of villa in the reservation data and services required. All this modifications are always subject to availability.

There will be no refunds in reservations that have completed the check-in (type of villa, number of nights, number of people)

RESERVATIONS AND OCCUPATION

The occupation of each villa is at least 1 person and a maximum of 6 people +1 cot. minimum stay of 7 nights.

It will be necessary to inform the reception the arrival and departure flight time and number of people who will occupy the villa .

Babies 0-2 years in a cot are free

The reservation will be confirmed in real time once the payment is completed.

As soon as you have your reservation confirmed, 1 week before arrival you will receive the arrival instructions and the key code to access directly to the villa by e-mail.

It is important that we have your e-mail and estimated time of arrival/departure.

ACCOMMODATION CONDITIONS

Once the booking is confirmed by a number of people and it is wanted to be modified, it will be necessary to inform our reception. In case of extra person without notice, there will be a penalty of 40% of the value of real reservation.

No pets allowed.

Upon arrival you will be asked a credit card number as a guarantee of good use of the villa.

Check-in time from 14:00
Check-out time at 10:00, if you want to prolong it please contact reception.

It is not allowed to use the house for private parties that disturb our customers.

SERVICES INCLUDED IN THE RESERVATION

For stays 7 -8 nights: 1 towel change.

For stays longer than 8 nights: towel change + cleaning + bed linen change.

The house will be prepared in full for the number of people confirmed in the reservation.

VILLA ASIGNATION

The company has the right to assign  the villas under the same category.

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